Return policy
If you are registered in your personal account:
- Log in to your personal account.
- Find the needed order.
- Cancel the ticket according to the instructions.
If you return a ticket yourself before the trip, part of the amount may be withheld according to the carrier’s rules. We do not influence this.
Refunds are made within up to 10 banking days from the date the return is processed. The actual time of crediting depends on the bank through which the payment was made.
If you are not registered:
Contact our support team. When contacting us, please have your order number ready - it is needed to process a return.
If a trip is cancelled, in other situations, or for any questions about a refund, please contact our support team.
You can find all available channels for contacting the support service on our website.
Include your order number and the email the ticket was sent to.
Write an email